Frequently Asked Questions

If you have a question about your router, please consult this document before contacting Asante Technical Support.

In-Depth Networking Topics

• What is an IP Address?
• What is the difference between a hub, switch and router?
• What is a firewall and how does it work?

Setup Questions

• My router's interface doesn't look like the one in the manual. Do I have to upgrade the firmware?
• How do I know what kind of WAN (Wide Area Network) I have?
• My ISP is @home. Does that mean I use the @home setting?
• Do I have to set up the router on my other computers too?
• Do I have to remove the software my ISP had me install when I first signed up?
• What are some of the programs/extensions I need to remove?

Hardware Questions

• What is the default IP address of the router?
• What is the default subnet mask for the router?
• What is the default setting for the DHCP Server?
  

Troubleshooting Questions (Go to the troubleshooting guide for more in-depth info)

• Why can't I reach the router's IP address with my web browser?
• I can see the router, why can't I get on the Internet?
• How do I interpret the lights on the front of the router?
• Which of the FR3000 series routers supports the Network Print Server function?

Security / Administration Questions

• What is the default Administrator's password?
• How do I reset the Administrator's password to factory default?
• How do I change the Administrator's password from the factory default?
• Can I administer the router remotely?
  

Features Questions

• Can I use the print server feature with Mac OS X 10.2?
• Will my printer work with the FR3000 series router?
• Can I utilize the Print Server function from my Macintosh?
• Which of the FR3000 series routers supports an external modem?