 Product Warranties
All new Asante products are covered with a complete ownership package that includes product warranty, firmware updates and technical support.
| FriendlyNET Products: |
GigaNIX adapters: 5 years
Most others (sold after February 1, 2002): 2 years |
| IntraCore Products: |
IC36000 Series: 3 years (excluding power supplies and fans), 1 year support and firmware updates
IC3500, IC35160, IC35516 Series: 3 years (excluding power supplies and fans)
GBIC and SFP MiniGBIC modules: 2 years |
| Automated Support: |
24/7 via Asante website and ftp |
| Personalized Support: |
Telephone, web, email and FAX during normal Asante business hours (Mountain Standard Time)
Outside North America: See your local distributor or reseller |
| Scope: |
Hardware installation. Technical Support (fact finding and analysis) with suggestions for workaround |
| Software/Firmware: |
Includes bug fixes
Additional charge for new features or enhancements (including new operating system support) |
Warranty and Return Materials Authorization (RMA)
- In the United States, complete the contact form with a detailed description of your configuration.
- Outside the United States, contact your local reseller or distributor.(‹--The information will be provided soon.)
- Letter of support for EUC Directive 1999/44/EC
Warranty Information
* Excludes fans and power supplies
** 1-year with proof-of-purchase dated before January 31st, 2002
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