Asante Cloud Service Termination Notice
As previously communicated, Asante has implemented an end-of-life (“EOL”) plan for all Asante smart home products and Asante TapTap.
Effective February 28, 2026 (“Service Termination Date”), all Asante cloud services have been permanently terminated. As of the Service Termination Date:
- Access to all Asante applications, including user login functionality, is no longer available.
- Cloud-dependent features and services for Asante smart home products have ceased to operate.
Product-Specific Functionality Notice
Certain limited functions may continue to operate locally and without cloud connectivity, as described below. No other functionality is supported or guaranteed.
Smoke Detectors
- Local smoke detection and audible alarm functions may continue to operate.
- Cloud-based notifications, alerts, and remote monitoring are no longer available.
Irrigation Controllers
- Devices may continue operating based on previously configured settings if not restarted.
- Modification of schedules, settings, or configurations is no longer possible.
Asante TapTap II and Asante TapTap 3
- The Light Show Creator feature is no longer available due to cloud service termination.
- Bluetooth speaker functionality may continue to operate independently of cloud services.
Customer Support and Data Handling
Customers with questions regarding Asante products or services may contact Asante Customer Support (support@asante.com) prior to April 30, 2026, after which customer support services will be discontinued.
Personal data associated with discontinued services will be removed or anonymized in accordance with applicable laws, regulatory requirements, and Asante’s privacy policy. Certain data may be retained where required or permitted by law.
Asante makes no representations or warranties regarding product functionality following the Service Termination Date and disclaims any ongoing support obligations to the extent permitted by applicable law.
We appreciate your prior use of Asante products.
Sincerely,
Asante Team
February 28, 2026
