Johnny C Wu

Sensor troubleshoot

How to troubleshoot Asante Smart Home Garage Door Sensor?

Asante Garage Door Sensor is designed to provide notifications when the status of the garage door changes (Closed/Opened). When the sensor is first installed, after installation it needs to go through one motion of open and close before it can properly register and provide an update in the app. This is because the sensor position …

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Asante Garage Door Opener Motor Compatability

Asante garage door motor compatibility

Asante is fully compatible with garage door motor manufacturers mentioned below: In recent years, some manufacturers such as the list above have started producing motors with more security in mind. Examples: Chamberlain/LiftMaster Security 2.0+ (Yellow learn button) Genie Intellicode III motors. These motors require an actual code to be submitted and will not respond to …

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Smart Garage Door Opener

What is Asante Smart Garage Door Opener with Camera and how it works?

The Smart Garage Door Opener Asante Garage Door Opener with Camera gives you the ability to remotely see the garage doors and control it at the same time. This means that you can actually close and open up to two garage doors from your smartphone or tablet as long as Internet access is available. In …

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Check the coverage for extender

How to check if Asante Home Extender is successfully connected?

How to check if Asante Home Extender is successfully connected? Asante Home Extender provides the connection between all Asante add-on devices and a personal router. The add-on devices include: Garage Door Camera Irrigation Controller Smoke Detector. When Asante Home Extender is installed, it needs to be connected to a personal or home router via an …

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Home extender

How far is the coverage of Asante Home Extender?

Asante Home Extender supports WiFi connection and can cover areas up to 5000 sq. ft. If there is something blocking the signal between your Home Extender and add-on devices such as Garage Door Camera or Irrigation Controller, it can be easily solved by configuring Asante Home Extender for wireless operation. You can move the Home …

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asante password reset

How to reset password or log-in email for Asante Smart Home app?

To reset password on Asante Smart Home app In the event that a password needs to be changed or has been forgotten, please follow the steps to reset your password. Load the Asante Smart Home app on your smartphone. Select FORGOT PASSWORD option from the login screen and follow the prompts. Type your email account.  …

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asante app factory mode reset

How to and why apply a factory reset to Asante Smart Home products?

Asante Smart Home products are cloud-based. This means that the devices are registered on a server that is residing on the Internet. Depending on the status of the device, sometimes a factory reset is required to return the device to appropriate mode.  Please note that applying a factory reset will not delete or remove the …

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add or delete new asante device

Uninstallation and reinstallation of an add-on device on Asante app

This procedure is for removing an add-on device such as Garage Door Camera, garage door sensor, Irrigation Controller or a Smoke Detector and replacing them with new ones. Please note, if you have a garage door sensor and you are replacing the camera, both sensor and camera need to be removed. If you are only …

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Asante permission to contacts and location?

Why does Asante app request access to my contacts and location?

Why does Asante app request access to my contacts Combined with garage sensor, your smart garage door opener can send text notification to your phone. This allows you to receive a message indicating if the garage is opened, closed or left open. To set this text message up, you need to specify a phone number …

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text message if garage door opens

How to setup text and Email notifications with Asante Smart Home?

A text notification can be sent to a Smartphone or Tablet with cellular service (This service is only applicable for U.S.carrier customers). Asante does not charge any fee for this service. However, the owner of the Smartphone or Tablet needs to check with the provider of their cellular service to see if there are any …

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