Asante app faq

asante password reset

How to reset password or log-in email for Asante Smart Home app?

To reset password on Asante Smart Home app In the event that a password needs to be changed or has been forgotten, please follow the steps to reset your password. Load the Asante Smart Home app on your smartphone. Select FORGOT PASSWORD option from the login screen and follow the prompts. Type your email account.  …

How to reset password or log-in email for Asante Smart Home app? Read More »

asante app factory mode reset

How to and why apply a factory reset to Asante Smart Home products?

Asante Smart Home products are cloud-based. This means that the devices are registered on a server that is residing on the Internet. Depending on the status of the device, sometimes a factory reset is required to return the device to appropriate mode.  Please note that applying a factory reset will not delete or remove the …

How to and why apply a factory reset to Asante Smart Home products? Read More »

add or delete new asante device

Uninstallation and reinstallation of an add-on device on Asante app

This procedure is for removing an add-on device such as Garage Door Camera, garage door sensor, Irrigation Controller or a Smoke Detector and replacing them with new ones. Please note, if you have a garage door sensor and you are replacing the camera, both sensor and camera need to be removed. If you are only …

Uninstallation and reinstallation of an add-on device on Asante app Read More »

Asante permission to contacts and location?

Why does Asante app request access to my contacts and location?

Why does Asante app request access to my contacts Combined with garage sensor, your smart garage door opener can send text notification to your phone. This allows you to receive a message indicating if the garage is opened, closed or left open. To set this text message up, you need to specify a phone number …

Why does Asante app request access to my contacts and location? Read More »

text message if garage door opens

How to setup text and Email notifications with Asante Smart Home?

A text notification can be sent to a Smartphone or Tablet with cellular service (This service is only applicable for U.S.carrier customers). Asante does not charge any fee for this service. However, the owner of the Smartphone or Tablet needs to check with the provider of their cellular service to see if there are any …

How to setup text and Email notifications with Asante Smart Home? Read More »