General Asante App FAQ


Find out if asante smart home app is up to date

How to check the version of Asante smart home app? 

To make sure you have the latest app version,  follow the procedure below: 1. Load Asante smart home app on your Smartphone. 2. Login to Asante smart home app. 3. On the first page, tap the menu button on the left-hand side of the action bar to go to Home Extender list page. 4. Click …

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how to share asante app with family and friends

How to create additional users in Asante Smart Home app? 

Time to share the Asante app with other family members! Asante Smart Home line of products comes with a smartphone app.   The app allows users to control and view Garage Doors and receive vital information from devices such as a Smoke Detector. When a product is claimed in Asante smartphone app, the first user name …

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Asante permission to contacts and location?

Why does Asante app request access to my contacts and location? 

Why does Asante app request access to my contacts Combined with garage sensor, your smart garage door opener can send text notification to your phone. This allows you to receive a message indicating if the garage is opened, closed or left open. To set this text message up, you need to specify a phone number …

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text message if garage door opens

How to setup text and Email notifications with Asante Smart Home? 

A text notification can be sent to a Smartphone or Tablet with cellular service (This service is only applicable for U.S.carrier customers). Asante does not charge any fee for this service. However, the owner of the Smartphone or Tablet needs to check with the provider of their cellular service to see if there are any …

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add or delete new asante device

Uninstallation and reinstallation of an add-on device on Asante app 

This procedure is for removing an add-on device such as Garage Door Camera, garage door sensor, Irrigation Controller or a Smoke Detector and replacing them with new ones. Please note, if you have a garage door sensor and you are replacing the camera, both sensor and camera need to be removed. If you are only …

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asante app factory mode reset

How to and why apply a factory reset to Asante Smart Home products? 

Asante Smart Home products are cloud-based. This means that the devices are registered on a server that is residing on the Internet. Depending on the status of the device, sometimes a factory reset is required to return the device to appropriate mode.  Please note that applying a factory reset will not delete or remove the …

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asante password reset

How to reset password or log-in email for Asante Smart Home app? 

To reset password on Asante Smart Home app In the event that a password needs to be changed or has been forgotten, please follow the steps to reset your password. Load the Asante Smart Home app on your smartphone. Select FORGOT PASSWORD option from the login screen and follow the prompts. Type your email account.  …

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Asante Home Extender FAQ


Asante Home Extender

What is Asante Home Extender? 

Asante Home Extender is designed to communicate and manage all Asante Smart Home devices, including the followings: Garage Door Opener with Camera, Garage Door sensor, Irrigation Controller Smoke detector With Asante Home Extender, you can pair Asante Smart Home devices without having to configure or deal with the hassle of IP technology. Asante Home Extender …

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Home extender

How far is the coverage of Asante Home Extender? 

Asante Home Extender supports WiFi connection and can cover areas up to 5000 sq. ft. If there is something blocking the signal between your Home Extender and add-on devices such as Garage Door Camera or Irrigation Controller, it can be easily solved by configuring Asante Home Extender for wireless operation. You can move the Home …

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How to configure Asante Home Extender for wireless operation?

How to configure Asante Home Extender? 

It is highly recommended to use Asante Home Extender with Ethernet connection to a home or personal router. However, in some rare instances, it might be required to place Asante Home Extender closer to an add-on device such as an Irrigation Controller or Garage Door Camera because of the distance between the two. Usually you …

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Check the coverage for extender

How to check if Asante Home Extender is successfully connected? 

How to check if Asante Home Extender is successfully connected? Asante Home Extender provides the connection between all Asante add-on devices and a personal router. The add-on devices include: Garage Door Camera Irrigation Controller Smoke Detector. When Asante Home Extender is installed, it needs to be connected to a personal or home router via an …

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Asante Garage Door Opener with Camera FAQ


Smart Garage Door Opener

What is Asante Smart Garage Door Opener with Camera and how it works? 

The Smart Garage Door Opener Asante Garage Door Opener with Camera gives you the ability to remotely see the garage doors and control it at the same time. This means that you can actually close and open up to two garage doors from your smartphone or tablet as long as Internet access is available. In …

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Garage Sensor

What is Asante Garage Door Sensor? 

Asante Garage Door Opener with Camera kit provides an instant visual check for your garage doors and the ability to control them.   Asante Garage Door Sensor is a complement to Asante Garage Door Opener with Camera kit.  It allows the user of Garage Door Opener with Camera to receive notifications based on the status of …

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Asante Garage Door Opener Motor Compatability

Asante garage door motor compatibility 

Asante is fully compatible with garage door motor manufacturers mentioned below: In recent years, some manufacturers such as the list above have started producing motors with more security in mind. Examples: Chamberlain/LiftMaster Security 2.0+ (Yellow learn button) Genie Intellicode III motors. These motors require an actual code to be submitted and will not respond to …

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Sensor troubleshoot

How to troubleshoot Asante Smart Home Garage Door Sensor? 

Asante Garage Door Sensor is designed to provide notifications when the status of the garage door changes (Closed/Opened). When the sensor is first installed, after installation it needs to go through one motion of open and close before it can properly register and provide an update in the app. This is because the sensor position …

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Asante TapTap FAQ


TapTap Faq

TapTap – General Questions 

What is TapTap? How does it work? TapTap is a smart device controlled light and sound system, which turns conventional Christmas lights into a synchronized light show.  With TapTap and TapTap app, everyone can create a music and light show without writing any code. To use TapTap, just plug your light strings into the outlets …

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TapTap troubleshoot

TapTap Troubleshooting 

The following problems are some issues we encountered with  My TapTap does not connect to my wireless router. Please make sure that your router is set to use WPA or WPA2 Authentication wireless methods. Some routers have a variety of settings such as WPA-Personal, WPA2-Personal and WPA/WPA2-Personal. You can change these settings on the router, …

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Asante Smoke Detector FAQ


How to reset Asante Smoke Detector?

How to reset Asante Smoke Detector? 

Depending on the state of smoke detector, or, if you have uninstalled a Smoke Detector and would like to reinstall it, a hardware reset may be needed to be able to claim the device in the Smartphone app again. Remove the mounting bracket from the back of Smoke Detector by moving it counterclockwise. Please note …

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