Asante Service will be shutting down in
Asante Product End-of-Life Notice
Due to a strategic business realignment, Asante is implementing an end-of-life (“EOL”) plan for all Asante smart home products. Effective February 28, 2026 (“Service Termination Date”), all Asante smart home products are discontinued and will no longer be offered for sale. In addition, all cloud server services supporting Asante smart home products will be permanently terminated. Following the Service Termination Date, products or features that require cloud connectivity will cease to function.
Customers whose products are within the applicable warranty period (one (1) year from the original date of purchase) may contact support@asante.com regarding the end of life of Asante smart home products prior to the end of customer support services on April 30, 2026.
Product-Specific Functionality Notice
After cloud services are terminated on February 28, 2026, the following will apply:
- All Asante-released applications will no longer allow login.
- All Asante smart home products and Asante TapTap products will cease to function, except for the cases listed below.
Smoke Detectors
- The smoke detection function will continue to operate locally (an alarm will sound when smoke or a sudden temperature increase is detected).
- Push notifications and cloud-based alerts will no longer be sent.
Irrigation Controllers
- The controller will continue operating only if the device is not restarted.
- Users will not be able to modify watering schedules or settings after cloud service termination.
Asante TapTap II and Asante TapTap 3
- The Light Show Creator function will no longer work due to cloud dependency.
- The Bluetooth speaker function will continue to operate normally, as it does not require the TapTap app or cloud services.
No other functionality is guaranteed following the Service Termination Date.
Personal Data Removal
Following the Service Termination Date, Asante will remove or anonymize personal data associated with discontinued services in accordance with applicable law, regulatory requirements, and Asante’s privacy policy.
Please note that certain data may be retained where required or permitted by applicable law, regulatory obligations, or legitimate business purposes.
Key Dates
- Cloud server service termination: 2026/02/28
- Personal data removal: 2026/04/30
- End of customer support services: 2026/04/30
Asante reserves the right to review, verify, approve, or deny any request related to this EOL plan at its sole discretion. All determinations made by Asante shall be final to the extent permitted by applicable law. Asante also reserves the right to modify this EOL plan as required by law or operational necessity.
If you have questions regarding this notice, please contact support@asante.com.
Sincerely,
Asante Team
January 23, 2026
